| JOB TITLE: |
TEAM LEADER |
| SUMMARY: |
MANAGES DENTAL RESTORATION TEAM |
| DUTIES: |
| •ESTABLISHES STANDARDS FOR TEAM by consistently striving for better customer service; frequently auditing cases for on-time delivery, quality and consistency of work; on-going training with technicians; making sure everyone on team understands the mission and goals of the company; setting mission and goals of individual department; enforcing company policies, systems and procedures. |
| •ENSURES GOOD CUSTOMER RELATIONS by handling doctor complaints within a 24-hour period and answering technical questions. |
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| •MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE by attending team leaders meeting promptly; attending all in-house training requirements; reviewing professional publications. |
| •ENSURES A SAFE WORKING ENVIRONMENT by making sure work areas are kept clean; making sure that staff has gone through safety, infection control and hazard materials training. |
| •CONTRIBUTES TO TEAM EFFORT by active participation and communication, striving for excellence, providing world class customer service, and helping to achieve department goals and related results; adhering to company policies as outlined in the company handbook and related memos; following all safety procedures. |
| •MANAGES TEAM EFFECTIVENESS by balancing case-flow and distribution amongst teams; securing coverage when a Team Leader is out, if necessary. |
| •FACILITATES TEAM COST EFFECTIVENESS by monitoring and minimizing team waste through analysis of department productivity reports and other pertinent reports |
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PRODUCTION, INCOME and CAREER OPPORTUNITIES:
Starting Production Level: Starting Income Level:
We recommend a CPP (Career Path Plan) be established and agreed upon by the technician and management to ensure steady traceable successes and compensation adjusted accordingly. Speak with your supervisor prior to hiring or before your next review to determine if such opportunities exist. For additional information on CPP (Career Path Plan) please visit the www.DTIA.net FREE forum discussion hosted by Katie.
REQUIRMENTS: Energetic, goal oriented, great attitude, with strong management. Strong people, organizational and communication (written and oral) skills with a minimum of one year as a Team Leader and four years in all related technical specialties of a dental laboratory. Candidate must have a working knowledge of Word, Excel, PowerPoint, and Email
ADDITIONAL:
Self Starter - Ability to work alone - Desire to achieve additional levels in this discipline. Good sense of humour - Enjoys life - Works well with others - Willing to learn and share information with others – Will work to drive costs out of the business through good work ethics, managing your time, equipment maintenance, and material costs
COMMENTS: Some overtime will be required.
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EMPLOYERS
Seeking
